'Digital transformation: the role of generative AI in the evolution of knowledge management systems': an article co-authored by Florinda Matos

Florinda Matos, researcher at DINÂMIA’CET-Iscte, has been recognized for her contribution to the Journal of Knowledge Management (JKM) as co-author of the article 'Digital Transformation: The Role of Generative AI in the Evolution of Knowledge Management Systems'.

This recognition also reflects the collaborative work with researchers Graciele Tonial, Aline Pletsch and Leani Koch, highlighting the importance of international scientific cooperation in knowledge management, intellectual capital, and innovation.

Generative artificial intelligence (GenAI) constitutes an emerging domain with potential implications for organisational knowledge management (KM). Whilst the absorptive capacity (ACAP) framework is well-established, understanding of how GenAI is applied to the processes within its dimensions remains fragmented. This study mapped and synthesised existing knowledge about GenAI in knowledge management processes, considering the dimensions of absorptive capacity (recognition, acquisition, assimilation, transformation and application).

The study offers a preliminary theoretical contribution by identifying the pattern of dimensional asymmetry in emerging literature on GenAI-mediated ACAP, wherein technological democratisation may challenge assumptions of traditional KM theories. For practice, evidence suggests that organisations may consider ACAP readiness assessment in implementation, prioritising the development of knowledge assimilation capabilities through structured validation protocols.